Privacy Policy

The Joyful Place (operated by The Joyful People Pty Ltd, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website www.thejoyfulplace.com.au, make a booking, or participate in our programs and events.

Last updated: 24 October 2025

1. What Information We Collect

We collect personal information that is reasonably necessary to provide our services and ensure a safe and enjoyable experience for families. This may include:

Personal details:

• Name, email address, phone number, postal address.

Booking and participant details:

• Participant names (including children’s names).

• Children’s ages and/or year level to ensure appropriate activities and supervision.

• Dietary requirements, allergies, or medical information relevant to workshop safety.

• Event or class dates, times, and booking details.

Payment information:

• Payment method and transaction details.

• (Note: we do not store your credit card details; payments are processed securely via trusted providers such as Stripe, PayPal, or Humanitix.)

Website and communication data:

• IP address, browser type, pages visited, and any messages or form submissions.

• Information you provide via contact forms, feedback forms, or social media interactions.

2. How We Collect Information

We may collect your information through:

• Our online forms, booking platforms, or event registration pages.

• Ticketing partners such as Humanitix when you purchase tickets to our events.

• Direct communication (email, phone, in-person at events).

• Cookies and analytics tools (such as Google Analytics) when you visit our website.

Where information relates to children (such as names or ages), it is collected only from parents or guardians as part of the booking or consent process.

3. How We Use Your Information

We use your information to:

• Process and manage bookings, registrations, and payments.

• Communicate with you about upcoming programs, workshops, and events.

• Ensure the safety, wellbeing, and inclusion of all participants (for example, by accommodating dietary requirements or age-appropriate activities).

• Send newsletters, updates, and marketing materials if you have opted in.

• Improve our programs, customer experience, and website functionality.

• Comply with legal or regulatory requirements.

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us directly.

4. Storage and Security of Your Information

We store personal information securely in digital systems protected by password, encryption, and access control.

Only authorised staff and contractors who need the information to perform their duties (such as event organisers or instructors) have access.

We retain information only as long as necessary for its purpose, or as required by law.

5. Sharing Your Information

We do not sell or rent personal information. We may share limited information with:

• Service providers assisting with payment, website hosting, or email delivery.

• Event partners or facilitators only when needed to deliver the workshop or activity safely (for example, to accommodate allergies or dietary needs).

• Regulatory authorities or law enforcement if required by law.

All third parties handling personal data are required to follow Australian privacy standards.

6. Access and Correction

You may request access to, or correction of, your personal information at any time.
Please contact us using the details below — we’ll respond within a reasonable timeframe and may require verification of your identity.

7. Children’s Information

The Joyful Place is a family-oriented business and we take children’s privacy seriously.

• We collect information about children (e.g. name, age, allergies) only from parents or guardians, and only when necessary to deliver our programs safely.

• We do not knowingly collect or store personal information directly from children under 18 without parental consent.

• Photos or media featuring children are used only with explicit parental consent.

8. Cookies and Analytics

We use cookies and analytics to understand how visitors use our website and improve our services. You can disable cookies in your browser settings, though this may affect site functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the latest “Last updated” date shown above.

11. Contact Us

If you have any questions, concerns, or requests about your personal information, please contact us:

The Joyful Place
Email: hello@thejoyfulplace.com.au
Address: 2C Cromwell Street, Burwood VIC, Australia

By using our website, booking an event, or providing information to us, you consent to the collection and use of your information as outlined in this Privacy Policy.